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Terms and conditions

Payment System:

We use the Worldpay payment gateway.

All orders must be paid for by credit card, or UK debit card. We accept Visa, Mastercard, Delta, Switch and Maestro.

All prices are in UK pounds sterling (£) and credit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

Please note euro payments can only be accepted with mastercard, visa delta and visa.

 

Complaints:

Should you have a complaint with the service or product we provide please contact us via the contact page or by e-mailing us.

 

Trademarks and copyright:

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Sophie Tudor. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited by Law.

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts.

These terms and conditions do not affect your statutory rights as a consumer.

 

Orders placed in error:

A charge will be made to cover costs incurred for any orders placed in error or.

 

Orders:

Goods are normally dispatched next working day. If we are unable to send out your order for any reason we will contact you by email or telephone as soon as possible.

 

Delivery times:

Normally, delivery takes 4-7 working days, but may take longer at peak times, as we are totally dependant on the Postal services. If we are unable to deliver or the delivery will be delayed by us for any reason, we will notify you by e-mail as soon as possible.

 

Non Delivery:

Any query regarding non-delivery must be notified to us as soon as possible so that we can make enquiries with our couriers. As a guide if you haven’t received your order within 10 days then please contact us.

 

Descriptions:

We endeavour to provide an accurate description of the products, but it should be noted that all items that are handmade will vary slightly. All sizes stated are approximate.

 

Returns:

If a product is supplied in error, is incomplete or damaged, please contact us via the contact page or email us as soon as possible. If you are not satisfied with any product you have purchased from us, you may return the product to us and obtain a refund of the price of the returned product (excluding the cost of delivery) if you contact us within 7 working days. In this case, products returned must still be new, unused, unmarked and in the original packaging for a refund of the price of the product. Any delivery charges will be deducted from the refund payment.